VoIP Hosted Solutions

Legacy phone systems are expensive to maintain and lack the reliable features that VoIP phone systems deliver. VoIP uses your local area network and the Internet for phone calls, instead of traditional phone lines. With hosted services, you get a flexible infrastructure that supports different types of communications and adjusts to your changing needs.

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Pavelcomm understands you need effective communication to maximize your team’s productivity level, which is why we partnered with mutiple phone system vendors to bring you options.

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Mitel’s On-Premise Phone Solution: Mitel offers an on-premise business phone system and communications platform known as MiVoice Business. This comprehensive solution provides everything your organization needs to deliver exceptional customer experiences. It includes voice, messaging, mobility, presence, conferencing, collaboration, and various applications1. With Mitel, you gain enterprise-class capabilities right within your own premises.

How Pavelcomm Can Help:

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1. Implementation Support:

   • Setting Up MiVoice Business: Our team assists in configuring and deploying MiVoice Business for your organization. We ensure seamless integration with your existing infrastructure.

   • Customization: We tailor MiVoice Business to your specific needs, whether it’s call routing, voicemail setup, or other features.

   • Training: We provide training sessions to empower your staff to make the most of this powerful communication platform.

2. Ongoing Support:

   • 24/7 Assistance: Pavelcomm offers round-the-clock support. If you encounter issues with your phone system or need immediate assistance, call us. You’ll always reach a live person during business hours, and our on-call technicians respond promptly after hours2.

   • Remote Troubleshooting: We use remote tools to troubleshoot and resolve issues. Our goal is to minimize downtime and keep your communication flowing smoothly.

3. Managed Services:

   • Maintenance and Upgrades: We proactively monitor and maintain your MiVoice Business system. Regular updates and enhancements ensure optimal performance.

   • Integration with Existing Infrastructure: Whether you’re migrating from another system or need to integrate MiVoice Business with other tools, we’ve got you covered.

4. Low Voltage Cabling:

   • If you require additional infrastructure, such as cabling for phones or network equipment, Pavelcomm provides expert low voltage cabling services.

In summary, Mitel’s on-premise solution empowers your organization, and Pavelcomm ensures a successful implementation and ongoing support. Let’s keep your communication efficient and reliable! 

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RingCentral Cloud: The Leading AI-powered Communications Solution RingCentral is a cloud-based communications platform that seamlessly integrates phone, messaging, video, and contact center services. Trusted by over 400,000 businesses worldwide, RingCentral offers a comprehensive suite of features, including real-time call notes, personalized conversation insights, and AI-powered writing and translation for messages1.

 

Whether you’re a small business or an enterprise, RingCentral provides reliable and scalable solutions to enhance your communication experience.

Here’s how Pavelcomm can help:

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1. Implementation Support:

   • RingCentral Deployment: Our team assists with setting up RingCentral for your organization. From configuring user accounts to integrating with existing systems, we ensure a smooth transition.

   • Customization: We tailor RingCentral to your specific needs, whether it’s creating call routing rules, setting up voicemail, or configuring auto-attendants.

   • Training: We provide training sessions for your staff, ensuring they make the most of RingCentral’s features.

2. Ongoing Support:

   • 24/7 Assistance: Pavelcomm offers round-the-clock support. If you encounter issues with your phone system, internet connectivity, or computer, call us immediately. You’ll always reach a live person during business hours, and our on-call technicians respond within an hour after hours2.

   • Remote Troubleshooting: We use tools to provide remote support, allowing us to see your computer screen while assisting you over the phone.

3. Managed Services:

   • RingCentral Maintenance: We proactively monitor and maintain your RingCentral setup, ensuring optimal performance.

   • Troubleshooting: If you face any challenges, Pavelcomm troubleshoots and resolves issues promptly.

   • Upgrades and Enhancements: As RingCentral evolves, we keep your system up-to-date with the latest features and security patches.

4. Integration with Existing Infrastructure:

   • Seamless Integration: Whether you’re migrating from another system or need RingCentral to work alongside your existing tools (such as Microsoft Teams), we ensure seamless integration.

   • Low Voltage Cabling: If you require additional infrastructure, such as cabling for phones or network equipment, Pavelcomm provides expert low voltage cabling services3.

In summary, RingCentral empowers your business with reliable communication, and Pavelcomm ensures a successful implementation and ongoing support. Let’s elevate your communication experience together!

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GoTo Connect: Elevate Your Business Communication

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GoTo Connect is an all-in-one business communication software that modernizes and centralizes conversations. Whether you’re a growing business or an established enterprise, GoTo Connect offers versatile solutions tailored to your needs. Here’s why it stands out:

1. Cloud-Based Phone System:

   • Modernize Communications: GoTo Connect’s cloud-based phone system transforms your communication infrastructure. With 100+ powerful features, including unlimited call routing, auto attendants, robust integrations, and a visual dial plan editor, it’s easy to deploy, manage, use, and scale1.

   • Crystal-Clear Call Quality: Enjoy enterprise-ready features without the hefty price tag. GoTo Connect ensures crystal-clear call quality over the internet, saving you money on landline bills, hardware, and infrastructure.

2. Customer Engagement Tools:

   • Multi-Channel Engagement: GoTo Connect centralizes your business communications. Engage with customers via SMS, webchat, email, social media, surveys, video, and more.

   • Boost Productivity: Outbound SMS campaigns, AI-assisted personalization, multi-channel shared inboxes, and campaign scheduling enhance staff productivity and improve customer satisfaction.

3. Complete CX Solution:

   • AI-Powered Interactions: GoTo Connect Complete CX takes customer interactions to the next level. Advanced reporting, AI-powered transcripts, manager dashboards, and whisper, listen, and barge functionality empower your teams.

   • Better Customer Satisfaction: Deliver valuable experiences with every interaction, ensuring your business thrives1.

4. Contact Center Capabilities:

   • Omnichannel Experience: GoTo Connect Contact Center provides phone, email, chat, and WhatsApp support. Seamlessly manage customer inquiries across channels.

   • Quality Management: Supervisors stay informed, agents are empowered, and day-to-day operations become simpler. API integrations enhance efficiency1.

Pavelcomm’s Support:

• Implementation: Our team assists with setting up GoTo Connect, ensuring seamless integration with your existing infrastructure.

• Ongoing Support: We offer 24/7/365 support. Call us anytime, and you’ll always reach a live person during business hours. Urgent issues? We respond promptly3.

• Remote Troubleshooting: We use tools to provide remote support, allowing us to see your computer screen while assisting you over the phone.

 

Let’s elevate your communication experience together! Contact us for a no-commitment consultation.

 

Our commitment to real solutions and exceptional service sets us apart in the Pacific Northwest

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